FAQ
A Boxall Group Partner
CONTENT
How do I book a Ting taxi?
Booking your Ting taxi is easy! Simply visit our website or download the Ting Taxis app, enter your destination, select your vehicle type, and confirm your booking. It’s that simple! Book your Ting taxi today for a seamless, hassle-free ride.
Can I book a taxi for immediate pickup?
Yes, you can book a Ting taxi for immediate pickup! Just open the app or website, and we’ll send a taxi to you right away.
Can I pre-book a taxi for a future date and time?
Absolutely! You can pre-book your Ting taxi for any future date and time. Simply schedule it in advance, and we’ll be there when you need us.
What areas do you serve?
Ting Taxis operates throughout London and surrounding areas. We cover all major neighborhoods and districts, including Central London, the suburbs, and even popular locations like Heathrow and Gatwick.
Do you offer taxi services to neighboring cities or regions?
Yes! In addition to London, we offer taxi services to neighboring cities and regions such as Heathrow, Gatwick, Stansted, and even Oxford or Cambridge.
Can I book a taxi for a long-distance journey?
Yes, we offer long-distance journeys across the UK. Whether you’re heading out of London for business or leisure, simply book in advance, and we’ll take you where you need to go.
Are your taxis equipped with safety features like seatbelts and airbags?
Yes, all Ting taxis are equipped with seatbelts, airbags, and other safety features to ensure a secure and safe journey for all passengers.
What payment options do you accept?
We accept a variety of payment options, including credit/debit cards, mobile wallets (like Apple Pay or Google Pay), and cash (where applicable). Payment is processed directly through the app for your convenience.
Are your fares competitive?
Yes, our fares are competitive and offer excellent value for money. We provide transparent pricing, with no hidden charges, so you know exactly what you’ll pay.
Do you offer flat-rate fares for specific routes?
Yes, we offer flat-rate fares for specific routes, especially to and from airports and major transport hubs like Victoria Station and King’s Cross.
Can I book a taxi for a wedding or special occasion?
Yes, you can book a Ting taxi for weddings, anniversaries, parties, or any other special occasion. We also offer luxury vehicles for a more upscale experience.
Do you have a loyalty program for frequent travellers?
Yes, we offer a loyalty program for our regular customers. Earn points with each ride and redeem them for discounts, free rides, and exclusive offers.
How can I contact Ting Taxis customer support?
You can contact our customer support team through the app, our website, or by calling our support hotline. We are available 24/7 to assist with any queries or issues.
What is the response time for taxi bookings?
Booking your Ting taxi is usually instant! Most bookings are confirmed within minutes, but during busy periods, we’ll keep you updated with real-time information.
What types of vehicles do you offer?
We offer a variety of vehicle options, including standard sedans, executive cars, luxury vehicles, minivans for groups, and wheelchair-accessible vehicles for special needs.
Do you offer executive or luxury vehicles for upscale travel?
Yes! We offer a range of executive and luxury vehicles for passengers seeking a premium travel experience, including high-end sedans and SUVs.
Are pets allowed in Ting Taxis?
Yes, pets are welcome in our taxis! However, we recommend informing us in advance to ensure we can accommodate your pet comfortably.
Can I book a taxi for a group of passengers?
Yes, we provide vehicles that can accommodate up to 8 passengers. Perfect for group outings, family trips, or corporate events.
What is the maximum passenger capacity for your taxis?
Our standard vehicles accommodate up to 4 passengers, and we offer larger minivans that can carry up to 8 passengers.
Do you offer transportation services for large groups, such as for corporate events or team outings?
Yes, we can provide transport for large groups, corporate events, team outings, or any group travel needs. Simply let us know your requirements when booking.
Do you offer wheelchair-accessible vehicles?
Yes, we offer wheelchair-accessible vehicles to ensure that passengers with mobility issues can travel comfortably.
How can I make special requests for my taxi ride, such as a particular music genre or temperature setting?
You can make special requests for your ride through the app, including music preferences, temperature settings, or any other personal needs
Can I request a specific driver if I’ve had a positive experience with them before?
Yes, you can request a specific driver if they’re available at the time of booking. If you’ve had a great experience with a driver, we’ll do our best to assign them to your ride.
Are your taxis equipped with in-car entertainment?
Yes, many of our luxury and executive vehicles offer in-car entertainment, such as Wi-Fi, music streaming, and TV screens.
Do you offer privacy options for passengers who prefer a quiet ride?
Yes, we respect your preferences for privacy. Let your driver know if you prefer a quiet ride, and they will ensure a peaceful journey.
How can I calculate the fare for my taxi ride?
You can estimate your fare using our app or website. Simply enter your pickup and drop-off locations, and the app will provide an estimate.
Do you offer discounts for students and seniors?
Yes, we offer discounts for students and seniors. Check the app or website for available offers and promo codes.
Do you offer airport transfers?
Yes, we offer reliable airport transfers to and from all major London airports, including Heathrow, Gatwick, London City, and Stansted.
Do you offer same-day delivery services?
Yes, we offer same-day delivery services within London for packages, documents, or small items.
Can I book a taxi for medical appointments or hospital visits?
Yes, you can book a Ting taxi for medical appointments, hospital visits, or other healthcare-related transportation needs.
How can I provide feedback about my taxi ride?
We value your feedback! You can provide feedback about your ride through our app, website, or by contacting customer support directly.
Can I leave feedback about my driver's performance?
Yes, after your ride, you’ll have the option to rate your driver and leave comments on their performance.
What happens if I have a medical emergency during my taxi ride?
If you have a medical emergency, please inform the driver immediately. We will assist in contacting the necessary emergency services.
Can I change my pickup location after I’ve booked a taxi?
Yes, you can change your pickup location through the app or by contacting customer support, as long as your taxi hasn’t already been dispatched.
What is the cancellation policy if my plans change?
You can cancel your booking free of charge up to 30 minutes before your scheduled pickup. A cancellation fee applies after that.
Can I book a taxi for a one-way trip without a return journey?
Yes, you can book a one-way trip without having to commit to a return journey.
Do you offer corporate accounts for businesses?
Yes, we offer corporate accounts for businesses, including invoicing, priority bookings, and discounted rates.
Can I book a taxi for an event pickup or drop-off, such as a concert or sports game?
Yes, you can book a taxi for any event pickup or drop-off. Whether it’s a concert, sports game, or special occasion, we’ve got you covered.
Do you offer discounts for frequent travellers or memberships?
Yes, we offer special discounts for frequent travellers and membership programs. Check the app for available deals.
Do you have a referral program for customers who recommend Ting Taxis to others?
Yes! Refer a friend to Ting Taxis and you both can enjoy discounts on your next rides.
What should I do if my taxi is running late for pickup?
If your taxi is running late, you will be notified through the app with real-time updates. You can also contact customer support for assistance.
What measures do you take to ensure driver and passenger safety during the COVID-19 pandemic?
We follow all health and safety guidelines, including regular sanitization of vehicles, offering masks and hand sanitizers, and maintaining social distancing where possible.
Can I book a taxi for a same-day delivery service?
Yes, Ting Taxis offers same-day delivery services for packages and documents within London.
Can I request a female driver for my ride?
Yes, you can request a female driver when booking. We’ll do our best to accommodate your request, depending on availability.
Can I book a taxi to pick up groceries or run errands for me?
Yes, you can book a Ting taxi to pick up groceries, run errands, or even collect documents for you. Simply specify the service when booking.
Do you offer assistance for passengers with disabilities?
Yes, Ting Taxis is committed to providing accessible services for all passengers. We offer wheelchair-accessible vehicles and can assist with boarding and alighting. Please let us know in advance if you require any special assistance, and we’ll ensure a smooth and comfortable journey.
What is the process for lost and found items in your taxis?
If you’ve lost an item in one of our taxis, please contact our customer support team immediately. You can reach us via the app, our website, or by phone. We’ll assist in locating and returning your lost property as quickly as possible. Be sure to provide details such as the pickup date, time, and location for faster resolution.
How can I request a printed receipt for my taxi ride?
You can request a printed receipt directly from your driver at the end of your ride. Alternatively, you can download an electronic receipt via the Ting Taxis app or website after your journey. Simply log into your account, navigate to your past trips, and select the option to download or print the receipt.
Do you offer airport meet and greet services for arriving passengers?
Yes, we offer meet-and-greet services at all major airports in London, including Heathrow, Gatwick, Stansted, and London City. Your driver will meet you in the arrivals area with a sign displaying your name and assist you with your luggage to your vehicle. You can request this service when booking your ride through the app or website.
How do I book a Ting taxi?
Booking your Ting taxi is easy! Simply visit our website or download the Ting Taxis app, enter your destination, select your vehicle type, and confirm your booking. It’s that simple! Book your Ting taxi today for a seamless, hassle-free ride.
Can I book a taxi for immediate pickup?
Yes, you can book a Ting taxi for immediate pickup! Just open the app or website, and we’ll send a taxi to you right away.
Can I pre-book a taxi for a future date and time?
Absolutely! You can pre-book your Ting taxi for any future date and time. Simply schedule it in advance, and we’ll be there when you need us.
What areas do you serve?
Ting Taxis operates throughout London and surrounding areas. We cover all major neighborhoods and districts, including Central London, the suburbs, and even popular locations like Heathrow and Gatwick.
Do you offer taxi services to neighboring cities or regions?
Yes! In addition to London, we offer taxi services to neighboring cities and regions such as Heathrow, Gatwick, Stansted, and even Oxford or Cambridge.
Can I book a taxi for a long-distance journey?
Yes, we offer long-distance journeys across the UK. Whether you’re heading out of London for business or leisure, simply book in advance, and we’ll take you where you need to go.
Are your taxis equipped with safety features like seatbelts and airbags?
Yes, all Ting taxis are equipped with seatbelts, airbags, and other safety features to ensure a secure and safe journey for all passengers.
What payment options do you accept?
We accept a variety of payment options, including credit/debit cards, mobile wallets (like Apple Pay or Google Pay), and cash (where applicable). Payment is processed directly through the app for your convenience.
Are your fares competitive?
Yes, our fares are competitive and offer excellent value for money. We provide transparent pricing, with no hidden charges, so you know exactly what you’ll pay.
Do you offer flat-rate fares for specific routes?
Yes, we offer flat-rate fares for specific routes, especially to and from airports and major transport hubs like Victoria Station and King’s Cross.
Can I book a taxi for a wedding or special occasion?
Yes, you can book a Ting taxi for weddings, anniversaries, parties, or any other special occasion. We also offer luxury vehicles for a more upscale experience.
Do you have a loyalty program for frequent travellers?
Yes, we offer a loyalty program for our regular customers. Earn points with each ride and redeem them for discounts, free rides, and exclusive offers.
How can I contact Ting Taxis customer support?
You can contact our customer support team through the app, our website, or by calling our support hotline. We are available 24/7 to assist with any queries or issues.
What is the response time for taxi bookings?
Booking your Ting taxi is usually instant! Most bookings are confirmed within minutes, but during busy periods, we’ll keep you updated with real-time information.
What types of vehicles do you offer?
We offer a variety of vehicle options, including standard sedans, executive cars, luxury vehicles, minivans for groups, and wheelchair-accessible vehicles for special needs.
Do you offer executive or luxury vehicles for upscale travel?
Yes! We offer a range of executive and luxury vehicles for passengers seeking a premium travel experience, including high-end sedans and SUVs.
Are pets allowed in Ting Taxis?
Yes, pets are welcome in our taxis! However, we recommend informing us in advance to ensure we can accommodate your pet comfortably.
Can I book a taxi for a group of passengers?
Yes, we provide vehicles that can accommodate up to 8 passengers. Perfect for group outings, family trips, or corporate events.
What is the maximum passenger capacity for your taxis?
Our standard vehicles accommodate up to 4 passengers, and we offer larger minivans that can carry up to 8 passengers.
Do you offer transportation services for large groups, such as for corporate events or team outings?
Yes, we can provide transport for large groups, corporate events, team outings, or any group travel needs. Simply let us know your requirements when booking.
Do you offer wheelchair-accessible vehicles?
Yes, we offer wheelchair-accessible vehicles to ensure that passengers with mobility issues can travel comfortably.
How can I make special requests for my taxi ride, such as a particular music genre or temperature setting?
You can make special requests for your ride through the app, including music preferences, temperature settings, or any other personal needs
Can I request a specific driver if I’ve had a positive experience with them before?
Yes, you can request a specific driver if they’re available at the time of booking. If you’ve had a great experience with a driver, we’ll do our best to assign them to your ride.
Are your taxis equipped with in-car entertainment?
Yes, many of our luxury and executive vehicles offer in-car entertainment, such as Wi-Fi, music streaming, and TV screens.
Do you offer privacy options for passengers who prefer a quiet ride?
Yes, we respect your preferences for privacy. Let your driver know if you prefer a quiet ride, and they will ensure a peaceful journey.
How can I calculate the fare for my taxi ride?
You can estimate your fare using our app or website. Simply enter your pickup and drop-off locations, and the app will provide an estimate.
Do you offer discounts for students and seniors?
Yes, we offer discounts for students and seniors. Check the app or website for available offers and promo codes.
Do you offer airport transfers?
Yes, we offer reliable airport transfers to and from all major London airports, including Heathrow, Gatwick, London City, and Stansted.
Do you offer same-day delivery services?
Yes, we offer same-day delivery services within London for packages, documents, or small items.
Can I book a taxi for medical appointments or hospital visits?
Yes, you can book a Ting taxi for medical appointments, hospital visits, or other healthcare-related transportation needs.
How can I provide feedback about my taxi ride?
We value your feedback! You can provide feedback about your ride through our app, website, or by contacting customer support directly.
Can I leave feedback about my driver's performance?
Yes, after your ride, you’ll have the option to rate your driver and leave comments on their performance.
What happens if I have a medical emergency during my taxi ride?
If you have a medical emergency, please inform the driver immediately. We will assist in contacting the necessary emergency services.
Can I change my pickup location after I’ve booked a taxi?
Yes, you can change your pickup location through the app or by contacting customer support, as long as your taxi hasn’t already been dispatched.
What is the cancellation policy if my plans change?
You can cancel your booking free of charge up to 30 minutes before your scheduled pickup. A cancellation fee applies after that.
Can I book a taxi for a one-way trip without a return journey?
Yes, you can book a one-way trip without having to commit to a return journey.
Do you offer corporate accounts for businesses?
Yes, we offer corporate accounts for businesses, including invoicing, priority bookings, and discounted rates.
Can I book a taxi for an event pickup or drop-off, such as a concert or sports game?
Yes, you can book a taxi for any event pickup or drop-off. Whether it’s a concert, sports game, or special occasion, we’ve got you covered.
Do you offer discounts for frequent travellers or memberships?
Yes, we offer special discounts for frequent travellers and membership programs. Check the app for available deals.
Do you have a referral program for customers who recommend Ting Taxis to others?
Yes! Refer a friend to Ting Taxis and you both can enjoy discounts on your next rides.
What should I do if my taxi is running late for pickup?
If your taxi is running late, you will be notified through the app with real-time updates. You can also contact customer support for assistance.
What measures do you take to ensure driver and passenger safety during the COVID-19 pandemic?
We follow all health and safety guidelines, including regular sanitization of vehicles, offering masks and hand sanitizers, and maintaining social distancing where possible.
Can I book a taxi for a same-day delivery service?
Yes, Ting Taxis offers same-day delivery services for packages and documents within London.
Can I request a female driver for my ride?
Yes, you can request a female driver when booking. We’ll do our best to accommodate your request, depending on availability.
Can I book a taxi to pick up groceries or run errands for me?
Yes, you can book a Ting taxi to pick up groceries, run errands, or even collect documents for you. Simply specify the service when booking.
Do you offer assistance for passengers with disabilities?
Yes, Ting Taxis is committed to providing accessible services for all passengers. We offer wheelchair-accessible vehicles and can assist with boarding and alighting. Please let us know in advance if you require any special assistance, and we’ll ensure a smooth and comfortable journey.
What is the process for lost and found items in your taxis?
If you’ve lost an item in one of our taxis, please contact our customer support team immediately. You can reach us via the app, our website, or by phone. We’ll assist in locating and returning your lost property as quickly as possible. Be sure to provide details such as the pickup date, time, and location for faster resolution.
How can I request a printed receipt for my taxi ride?
You can request a printed receipt directly from your driver at the end of your ride. Alternatively, you can download an electronic receipt via the Ting Taxis app or website after your journey. Simply log into your account, navigate to your past trips, and select the option to download or print the receipt.
Do you offer airport meet and greet services for arriving passengers?
Yes, we offer meet-and-greet services at all major airports in London, including Heathrow, Gatwick, Stansted, and London City. Your driver will meet you in the arrivals area with a sign displaying your name and assist you with your luggage to your vehicle. You can request this service when booking your ride through the app or website.